Orders, craftsmanship and delivery. These Terms & Conditions apply to purchases made through g-inglese.com. Please read them together with our Returns & Refunds Policy and Privacy Policy.
Seller and contact details
G. Inglese Srls
Registered office: Piazza Marconi, 22, 74013 Ginosa (TA), Italy
Atelier and boutique: Via Isola Caprera, 27, 74013 Ginosa (TA), Italy
VAT No.: 03019800733
Email: info@g-inglese.com
Phone: +39 333 5262703
The registered office, atelier and return address serve different purposes. For returns, please use the address specified in our Returns & Refunds Policy.
Our garments
Our garments are made to order: production takes place after an order is placed, including garments purchased in the standard sizes and designs shown in our collections.
Made-to-measure and personalised orders are distinct from standard catalogue orders. Their individual specifications should be agreed with the atelier.
Before ordering, please review the product description, selected size, material and available options. For assistance with measurements or fit, contact us.
Photographs illustrate each design. Screen settings may affect the appearance of colours; this does not limit your rights if an item fails to match its description.
Placing an order
Please check your selected products, quantities, delivery address and contact details before completing checkout.
The total payable and available payment and delivery options must be shown before you submit your order. Completing checkout creates an obligation to pay.
Please retain the order confirmation and contact us promptly if you notice an error or do not receive confirmation.
If an ordered item cannot be supplied, we will contact you to discuss the available options. Any alternative product or revised arrangement requires your agreement. Where the order cannot be fulfilled, the amount paid for the unavailable item will be refunded.
Prices and payments
The currency, product prices, applicable taxes and shipping charges are shown during checkout. Please review the final total before payment.
Our published payment options include PayPal and credit cards processed through PayPal. The methods actually available for your order are those displayed at checkout.
Where offered, PayPal Pay Later is subject to eligibility, availability and PayPal’s applicable terms.
Payment processing is subject to the selected provider’s verification and authorisation procedures.
For deliveries outside the European Union, import duties, local taxes and customs clearance charges are normally payable by the customer, unless expressly included in the checkout total or otherwise agreed in writing. These charges are determined by the destination country’s authorities.
Production and delivery
Garment production usually takes approximately two weeks, in addition to shipping time. This is an estimate; any different timeframe applicable to your order will be communicated before purchase.
Production time and shipping time are separate. A carrier’s transit estimate begins after dispatch and does not include the time required to make your garment.
Any production or delivery period applicable to your order should be communicated and agreed before the purchase is completed. A longer delivery period must be specifically agreed; a general reference to artisan production does not establish an unlimited delivery period.
Our published shipping service is UPS with tracking. Transit estimates are indicative and may vary by destination, carrier operations and customs clearance.
If you need an item for a particular event, contact the atelier before ordering so that we can discuss whether the required delivery date can be met.
If delivery is delayed, contact us for assistance. Your statutory rights concerning late delivery remain unaffected.
Changes to an order
Please contact us as soon as possible if you wish to change a size, specification or delivery address.
For made-to-measure or personalised garments, the feasibility of a requested change depends on the stage of production. We will explain whether it can be accommodated and obtain your agreement before applying any additional charge.
This section does not restrict any statutory cancellation or withdrawal right.
Returns, refunds and product issues
Please consult our Returns & Refunds Policy for the procedure, return address and applicable conditions.
Eligible standard products are subject to statutory withdrawal rights. Producing a standard garment after an order is placed does not, by itself, make it personalised.
Garments made to the customer’s individual specifications or clearly personalised may be excluded from change-of-mind withdrawal where the legal exception applies.
Direct return costs for statutory change-of-mind returns are borne by the customer as explained in that policy. Necessary costs of remedies for defective or non-conforming goods are borne by G. Inglese where required by law.
Any agreed store credit is a voluntary arrangement, valid for 12 months from issue, and does not replace a mandatory monetary refund without the customer’s agreement.
Statutory conformity guarantees apply, including the minimum two-year protection available to EU consumers. Personalisation does not remove protection against defects or non-conformity.
Assistance and updates
For questions or complaints, contact info@g-inglese.com with your order number and a description of the issue.
Personal data is handled as described in our Privacy Policy.
Changes to these terms apply to future orders and do not retrospectively alter an existing contract. Nothing in these terms limits mandatory consumer rights.